These terms set out how your 96xbazee account works — what we provide, what you agree to, and how we handle your access to the lobby, wallet, and support. Access to our platform depends on your local law and eligible regions; please read these terms before you open an account.
Account access rules
Wallet & payment terms
Your rights & choices
Jurisdiction-dependent access
POLICY SCOPE
How These Terms Apply to Your Account
By creating an account on 96xbazee, you confirm that you have read and accepted these terms in full. We may update these terms from time to time; when we do, we will post the revised version on this page and the updated date will be shown at the top. Continued use of your account after a revision means you accept the updated terms. These terms apply to all activity on your account — browsing the lobby, placing wagers, using your wallet, and contacting support. They do not override any applicable local law in your region. Where local law restricts or prohibits access to online gaming services, those restrictions apply regardless of what these terms say. Wallet activity — including deposits and withdrawals via bKash, Rocket, or Bank Transfer — is subject to the transaction limits and verification steps shown in your account settings. We do not process payments outside the methods listed in your account's payment section. Any transaction you initiate is governed by both these terms and the terms of the payment provider you use. If any part of these terms conflicts with local law in your jurisdiction, the local law takes precedence. We reserve the right to restrict or suspend account access in regions where we determine that service cannot be provided in compliance with applicable rules.
bKash
bKash wallet transactions are subject to the limits shown in your account deposit and withdrawal section.
Rocket
Rocket transfers follow the same account verification steps as other wallet methods listed in your payment settings.
Bank Transfer
Bank Transfer requests are processed according to the steps and limits displayed in your account's withdrawal section.
WHAT IS COVERED
What Falls Inside and Outside These Terms
These terms cover your account relationship with us — not every service you might reach from our platform. Understanding the boundary helps you know where to direct questions and what rules apply to each part of your experience.
Account Access
Your login, account settings, wallet balance, and transaction history are all governed by these terms. Any action you take while signed in — including placing wagers and updating your details — falls within this policy.
Wallet Transactions
Deposits and withdrawals processed through your account wallet — via bKash, Rocket, or Bank Transfer — are covered here. The limits and verification steps for each method are shown inside your account settings, not in these terms.
Site Content
The lobby, game catalogue, and promotional notices we publish on 96xbazee are our content and are covered by these terms. We may change, add, or remove content at any time without prior notice.
Third-Party Services
Game studios, payment providers, and any external links you follow from our platform operate under their own terms. We are not responsible for the policies or conduct of third-party services, even where they connect to your account.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under These Terms
You have several practical options available to you at any point during your account relationship with us. Your transaction history is accessible from the account wallet section — every deposit and withdrawal is logged there with a date and status. If you notice an error in your account details, you can update most fields directly from the account settings page; for changes that require verification, the page will show you the steps to follow. If you have a question about how a term applies to your account, or if you believe a transaction has been handled incorrectly, you can raise it through our support channels. We aim to acknowledge account queries and work through them in the order they arrive. You also have the right to request that we close your account; the process for doing so is described in the support section below. All of these actions are available to you regardless of which payment method — bKash, Rocket, or Bank Transfer — you use on your account.
Review Your Records
Open the wallet section of your account to see a full log of your deposits, withdrawals, and transaction statuses. No separate request is needed — the history is available to you at any time while signed in.
Correct Account Details
Most account details can be updated from the settings page. Where a change requires identity verification, the page will display the required steps. Do not share verification documents through chat or email unless our support team specifically requests them.
Raise a Question
If a term is unclear or you believe something on your account is incorrect, contact us through the support routes listed on this page. Include your account reference and a clear description of the issue so we can locate the relevant record quickly.
Request Account Closure
You may ask us to close your account at any time by contacting support. We will confirm receipt and walk you through any outstanding balance or verification steps before the closure is completed.
CONTACT ROUTES
How to Reach Us About These Terms
If you have a question about these terms or need to take action on your account, use the contact routes below. We handle policy and account queries through the same support channels — there is no separate legal contact address.
Live Chat
Open the chat widget from any page on 96xbazee while signed in. Use this route for account access questions, transaction queries, and general terms clarifications.
Email Support
Send your query to the support email address shown in your account's help section. Include your account reference and a clear description of the issue for a faster response.
Help Centre
The help centre linked from your account dashboard covers common account, wallet, and policy questions. Check there first — many terms questions are answered without needing to contact support directly.
HOW WE HANDLE DATA
Account Security and Data Handling
We take a straightforward approach to the data your account generates. Here is how we handle the main areas that affect you.
Data We Hold
We retain the account details, transaction records, and communication history needed to operate your account and meet our obligations. The retention period for each data type is set out in our privacy policy, linked from your account settings.
Cookies and Browsing
We use cookies to keep your session active and to understand how the lobby is used. You can review and adjust cookie preferences from the cookie notice shown on your first visit or from the settings link in the site footer.
Account Security
Your account is protected by the login credentials you set. We will never ask for your password through chat or email. If you suspect unauthorised access, change your password immediately from the account settings page and contact support.
Requesting Changes
To request a correction to personal data we hold, or to ask about data deletion, contact us via the email support route. We will confirm receipt and respond according to the process described in our privacy policy.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about how our terms work in practice.
Do these terms apply to me if I am in Bangladesh?
These terms apply to anyone who creates and uses a 96xbazee account. However, access to our platform depends on your local law and eligible region. If online gaming is restricted where you are, those local rules take precedence over anything in these terms.
What happens if 96xbazee updates these terms?
We post the revised terms on this page with an updated date. If you continue using your account after the revision date, that counts as acceptance of the updated terms. We recommend checking this page periodically, especially before making a wallet transaction.
Are my bKash and Rocket transactions covered by these terms?
Yes. Any wallet activity on your account — including deposits and withdrawals via bKash, Rocket, or Bank Transfer — falls within these terms. The specific limits and verification steps for each method are shown inside your account's payment section, not here.
How do I dispute a transaction on my account?
Check your wallet history first — the transaction log in your account shows the date, amount, method, and status for every entry. If something looks wrong, contact support via live chat or email with your account reference and the transaction details so we can investigate.
Can I close my account if I want to stop using 96xbazee?
Yes. Contact our support team through live chat or the email address in your account's help section and request closure. We will confirm receipt, check for any outstanding wallet balance, and walk you through the steps before the account is closed.
Who do I contact if I think my account has been accessed without my permission?
Change your password immediately from the account settings page, then contact support through live chat or email. Give us your account reference and a brief description of what you noticed. We will review the access log and advise on next steps.